Conditions of Use
Terms & Conditions
By using the services offered on www.MithaiMaid.com the user agrees to the terms mentioned herewith :
- The user should carefully read the description of Sweets, shipping declaration and destination information before placing the order.
- During occasions, the orders are processed by the FIFO principle. Thus, if your order is received late (closer to the occasion date), your order might be delivered on the next working day or later. We do not take any responsibility for such late deliveries.
- We are a service which acts as a facilitator for users, who want to send sweets to India, and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility.
- We reserve the right to change the price of any sweets, without prior notice.
- Any Defects found in the Sweets should be reported by the recipient or the sender within 24 hours of the sweets received. In an event of failure to do so, the Sweets shall be considered as con sumed and any request to replace the same will be rejected sweets will be replaced only if the recipient sends back the sweets. Cost of courier may be repaid in form of complimentary gift
- In case of return of Sweets, all the cost of courier and other charges would be borne by the recipient of the Sweets.
- On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
- If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
- If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall. Products which are delivered by hand, can be delivered to any address given by you.
- The Billing name which you have entered is the name which will be disclosed to the recepient. In case the name which will go with the Sweets is different than the Billing name, please email us the Billing Name after you complete the order.
- Requests for cancellation of orders will not be entertained.
- We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the user will be informed. Refund can sometimes take upto 31 days to take effect.
- For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
- The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
- We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
- We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, act of God or for any reason that are beyond our control. For such orders a complete refund will be provided.
- The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
- Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
- Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take upto 31 days to take effect.
- No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery. Refund can sometimes take upto 31 days to take effect.
- In an event the ordered sweets are not available in the selected city / town; they will be replaced with available flowers sweets of equal or higher value.
- Advance time notice for delivering of hand delivered Sweets vary from three days to five business days, depending on the accessibility of the city / town / village. For all metropolitan cities we deliver within 3 days. For interior towns and villages, three to five business days notice is required.
- Please contact Mithai@MithaiMaid.com for further clarification on any issues related / non-related to the terms and conditions.